Repairs

STEP 1

Call, Text, or Email for an Estimate

Every repair is unique send us a quick email, call, or text and we’ll respond quickly with an estimate.

Call: 888-371-0883
Text: 949-356-9356
Email: repairs@pacificsaddlery.com

STEP 2

Ship Your Items
To Us

Ship your repairs to us at:

34731 De Portola Rd
Temecula, CA 92592

* We recommend FedEx or UPS and getting both insurance and tracking. Please include your contact information and a list of repairs.

STEP 3

After We Receive Your Items

A repair specialist inspects your items, then contacts you to go over the repair and pricing
We’ll repair your items with expert craftsmanship, attention to detail, and quality materials
We’ll ship your items back typically within 7-10 days

Repair FAQs

How much do repairs cost?

Click the links for standard Boot Repair Prices, Tack Repair Prices, and English Saddle Repair Prices. If you have any questions or need something repaired not listed, you can call us at 888-371-0883 or text us at 949-356-9356 and we'll be happy to give you an estimate.

I'm not sure what repairs are needed?

If you are unsure about what repairs are needed, you can text us an image of the damage at 949-356-9356. You can also mail in the items, and we'll assess them for you. If you choose not to move forward, we'll ship your items back to you at no charge for the evaluation.

What if I decide not to complete the repair after the evaluation?

No problem at all. We'll ship your items back to you with no charge for the evaluation.

What if there is a question, concern, or alternate repair solution for my order?

Once your items arrive at our repair facility, we'll evaluate your repairs, and if there are any questions, we'll give you a call to go over your repair options.

Can my martingale be shortened?

Yes, we can shorten martingales.

What are your hours?

We are available via phone, text, email, and live chat Monday-Sunday, 9:00 AM to 6:00 PM PST. You can call us at 888-371-0883 or text 949-356-9356 or email repairs@pacificsaddlery.com.

Can you accommodate a special request for my repair?

Absolutely. Call us at 888-371-0883 or text 949-356-9356 so that we can discuss your needs.

Can you repair items that use exotic materials?

Sometimes. Call us at 888-371-0883 or text 949-356-9356 so that we can discuss your needs.

What Materials Do You Use For Re-Flocking?

For re-flocking, we primarily use white wool, long fiber, Jacobs wool, and synthetic.

If I get a new horse, can my current bridle be resized to fit it?

In most cases, yes. Call us at 888-371-0883 or text 949-356-9356 for the appropriate measurements we need, and we'll custom-size your bridle to your new horse.

When will I be charged for my order?

For standard repairs, once your items arrive at our repair facility, we'll evaluate your repairs, send you an invoice, and begin the repair process. Once the repair is complete, we'll check that the invoice has been paid and ship your items back to you.

For nonstandard repairs, after completing the evaluation, we'll give you a call to go over your repair then send you an invoice. In most cases, we'll ask you to pay your invoice before beginning your repairs. Once the repair is complete, we'll check that the invoice has been paid and ship your items back to you.

Repair Shipping FAQs

What are the shipping costs for repairs?

We ask that you cover the costs of shipping your items to us. Once we've completed your repair, we'll provide you pricing options for sending the items back to you. When we ship the items back, we use UPS ground. If you'd like your items back faster, please let us know.

How long does it take to get my repair items back?

Most repairs are completed within 5 to 7 days, except saddle repairs. Please call for an estimate. Depending on shipping times, you will typically have your repaired items back within two weeks of when you shipped them..

Should I send anything else with my items?

Please include only the items to be repaired, your contact information, and a description of what you'd like repaired. Please do not include any items not to being repaired, including boot trees, saddle covers, stirrups, etc.

How do I track my package?

We’ll send you email and text updates throughout the repair process. The tracking number will be in your final email and text update once your items are repaired and ready to be shipped back to you.

I have a few items, should I put them all in one box?

When shipping to us, use as many or as few boxes as you like. Please include your contact information and a description of what you'd like repaired.

Where do I ship my items?

Box up your items and ship them to us at:

Pacific Saddlery
34731 De Portola Rd
Temecula, CA 92592

Please include your contact information and a description of what you'd like repaired.

SHOPPING CART

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