Repairs

How much do repairs cost?

Click the links for standard Boot Repair Prices, Tack Repair Prices, and English Saddle Repair Prices. If you have any questions or need something repaired that isn’t listed, call or text us at 949-356-9356 and we’ll be happy to give you an estimate.

I’m not sure what repairs are needed

If you’re unsure what repairs are needed, text us an image of the damage at 949-356-9356. You can also mail in the items and we’ll assess them for you. If you choose not to move forward, we’ll ship your items back at no charge for the evaluation.

What if I decide not to complete the repair after the evaluation?

No problem at all. We’ll ship your items back to you with no charge for the evaluation.

What if there’s a question, concern, or alternate repair solution for my order?

Once your items arrive at our repair facility, we’ll evaluate your repairs, and if there are any questions, we’ll give you a call to go over your options.

Can my martingale be shortened?

Yes, we can shorten martingales.

What are your hours?

We’re available by call, text, or email Monday–Sunday, 9:00 AM to 6:00 PM PST. Call or text 949-356-9356, or email repairs@pacificsaddlery.com.

Can you accommodate a special request for my repair?

Absolutely. Call or text us at 949-356-9356 so we can discuss your needs.

Can you repair items that use exotic materials?

Sometimes. Call or text us at 949-356-9356 so we can discuss your needs.

What materials do you use for re-flocking?

For re-flocking, we primarily use white wool, long fiber, Jacobs wool, and synthetic.

If I get a new horse, can my current bridle be resized to fit it?

In most cases, yes. Call or text us at 949-356-9356 for the measurements we need, and we’ll custom-size your bridle to your new horse.

When will I be charged for my order?

For standard repairs, once your items arrive at our repair facility we’ll evaluate them, send you an invoice, and begin the repair. Once the repair is complete, we’ll confirm the invoice has been paid and ship your items back to you.

For nonstandard repairs, after the evaluation we’ll call you to go over the repair, then send an invoice. In most cases we’ll ask you to pay before we begin. Once complete, we’ll confirm payment and ship your items back.

What are the shipping costs for repairs?

We ask that you cover the cost of shipping your items to us. Once we’ve completed your repair, we’ll provide pricing options for sending them back. Return shipments go via UPS Ground; if you’d like your items back faster, just let us know.

How long does it take to get my items back?

Most repairs are completed within 5 to 7 days, except saddle repairs — please call for an estimate. Depending on shipping times, you’ll typically have your repaired items back within two weeks of when you shipped them.

Should I send anything else with my items?

Please include only the items to be repaired, your contact information, and a description of what you’d like repaired. Please don’t include anything not being repaired, such as boot trees, saddle covers, or stirrups.

How do I track my package?

We’ll send you email and text updates throughout the repair process. The tracking number will be in your final email and text update, once your items are repaired and ready to ship back.

I have a few items — should I put them all in one box?

Use as many or as few boxes as you like. Please include your contact information and a description of what you’d like repaired.

Where do I ship my items?

Box up your items and ship them to us at:
Pacific Saddlery
34731 De Portola Rd
Temecula, CA 92592

Please include your contact information and a description of what you’d like repaired.